Corrective Action Systems
Corrective Action Systems allow you to track
the root cause of problems and take steps to eliminate them. Corrective action,
along with Internal Audit, provide closed loop systems to manage change
within the enterprise. Otherwise changes are made ad-hoc or by word of mouth.
Here are the basic steps in a Corrective Action System:
Documentation and Problem Solving
A simple Corrective Action Report, which can
be initiated by anyone including a customer, summarizes the problem and its
solution on a one page form containing the following:
Description of the problem
How the problem was found and by whom
The team assigned to resolve the issue
Who needs to approve the solution
Immediate action taken if any
Description of the root cause
Permanent corrective action
Documentation and release date
This is an important step in ensure that all
the work done to become a process oriented company, isn't lost as new processes
and procedures are introduced in the future.
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