GSA #:   GS-10F-0306V
DUNS #:   034239942
Cage Code:   58SR1
 
Corporate:   877-496-8811
Sales: 214-533-8571
Internal Audit Systems

Thorough and consistent internal audits are critical to the successful continual improvements needed in the business or agency. You must have a way to ensure the "best practices" and procedures that you have developed, are being followed and are effectively implemented.

Our simple solution is to train everyday employees in auditing the "practice" (what is actually being done) against "documentation" (What you described, or thought was to be done). If these two match, the audit is over.

Supporting and responding to audits of processes and procedures is the responsibility of day-to-day management of each area of the business. It is not the responsibility of the auditors or quality department. This audit system will however, help "process owners" and managers identify and resolve discrepancies between procedures and actual practice.

The auditors conduct interviews with and observe demonstrations provided by the actual process participants with the objective of verifying that they are pursuing their work as prescribed in the documented processes. They ask for and verify documents and information which provide the only objective evidence that the process has been followed as specified. Where actual practice is found to differ from the documented process, a noncompliance is written against the process. These are reviewed with the process owner for his/or her concurrence and a Corrective Action Request is generated as a tracking mechanism and a root cause analysis tool for making the necessary process and practice corrections that eliminate the problem. This way, auditors do not have to be trained or have competence in either the processes or the quality management systems. The auditors by gaining knowledge in the different areas they audit. This helps them to better understand how the business operation is designed to work and makes them more aware of practice and process in their own daily work. In this way, both the employees and the company benefit from this approach.

The system ensures that audits are scheduled and completed on-time and that the audit findings are reported and resolved effectively. Summary reports are provided to process owners and management and form the basis for executive review of how well the process management system is maintaining itself.

Once the auditors are trained, our system uses the least amount of manpower and effort of any systems we have tested.