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DUNS #:   034239942
Cage Code:   58SR1
 
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Balanced Scorecard/Dashboards

Is a Balanced Scorecard a measurement system or a management system? The answer is both! A Balanced Scorecard includes measures that are precisely linked to your company goals, objectives and strategies. However, financial measures alone do not reveal much about past actions, and they certainly do not reveal what actions are necessary today to create more value tomorrow.

The Balanced Scorecard helps you evaluate your organization from four important perspectives:

Financial Performance
Customer Perspective
Internal Business Processes
Learning and Growth
A Balanced Scorecard is also a management system because it is developed by getting the management team to agree to one collection of strategic objectives and define the critical drivers and processes needed to achieve those objectives.

Insight 1's unique Balanced Scorecard Maps make this effort easy and actually fuInsight 1's unique Balanced Scorecard Maps make this effort easy and actually fun to create. The maps develop and define a shared model of your company’s value stream to which all your key executives and others have contributed, and for which they all are accountable.

Our Balanced Scorecard Maps also help you communicate and link your strategic objectives and measurements to every employee to gain awareness and buy-in to the new measures and objectives. You will be able to see your entire chain of cause and effect relationships because the maps document every event from innovation, to marketing, to selling, to producing products or services. rmation is a lagging indicator, kind of like driving looking in the rear view mirror. The Process Maps are the foundation of your business value chain, and as part of the Balanced Scorecard, together they reveal ways to take your performance to higher and higher levels.

Financial Performance: Return on Investment - Economic Value Added
Financial measures also need to be linked to the other scorecard objectives below.

Customer Perspective: Customer Satisfaction & Retention - Market & Account Share
Look at customer profitability. Are you helping them become more profitable?

Internal Processes: Quality - Response Time - Cost Management - Product Innovation
Internal operational process maps identify core competencies used to market and create products/services.

Learning & Growth: Training - Employee Satisfaction - Information Availability - Recognition
These are the drivers for achieving excellent results in the first three perspectives.

Also needed are tools that provide access to critical business information. Ask yourself this:

“Do employees have all the information they need at their finger tips to do their job efficiently and effectively?”

Insight 1 builds into the measurement/management system, independent information flows that streamline and automate access to information not just data. This improves your ability to respond to customers and increases flexibility as well as allows you to manage change at a much lower cost.